Photo as seen in CNN

One Atlanta call center gets 800-1000 calls every day.
Sometimes we don’t think about the people whose job it is to help talk someone out of suicide. For this particular call center in Atlanta GA, the state pays the employees. But most call centers are staffed by volunteers.

The article talks about how there is usually an increase in calls when a celebrity or public figure takes their own life. Most of the calls are from adults but even elementary children will call sometimes.

The crisis line can also be used to ask for help for a family member or friend who is suicidal or even struggles with anxiety or substance abuse.

The employees are encouraged to discuss the particularly difficult calls with each other. There is a Zen room when they need a break, especially because their own mental health can be severely challenged.

One employee at the Atlanta call center says to a caller, “Remember, we’re here, so if things get worse for you, you can call back, OK?”

Remember to take a moment and check in with yourself, a family member, or a friend and remember to think about the people who dedicate their lives to helping others save their own.

Read the full article on CNN here


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RESOURCES & TOOLS
Crisis Text Line: Text 741741 from anywhere in the USA to text with a trained Crisis Counselor.

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If you or someone you know might be at risk of suicide, please reach out to someone who can help, and in an emergency, call 911, call the National Suicide Prevention Lifeline 1-800-273-8255, or text the Crisis Text Line 741741.